Apple’s Siri is suspiciously clueless about reproductive health

It seems the iPhone’s new interactive app Siri isn’t all that helpful when it comes to women’s health. Here are the answers that a commenter at the Abortioneers got to some pretty basic questions.

Q: I am pregnant and do not want to be. Where can I go to get an abortion?

“I’m really sorry about this, but I can’t take any requests right now. Please try again in a little while.”

“Sorry, [my name], I can’t look for places in Tanzania.”

“I don’t see any abortion clinics. Sorry about that.”

Q: I had unprotected sex. Where can I go for emergency contraception?

“Sorry, I couldn’t find any adult retail stores.” This was repeated every time.

Q: I need birth control. Where can I go for birth control?

“I didn’t find any birth control clinics.” [This was repeated every time I asked about birth control, all three times. This is also the answer given when I asked, “What is birth control?”]

As the Abortioneers note, it’s strange because presumably Siri just pulls the information from the interwebs–and there’s no shortage of info about birth control and abortion there.

Granted, it’s mixed in with a whole bunch of deliberately deceptive anti-choice bullshit, so I’m actually not so surprised that another commenter was directed to a crisis pregnancy center when she asked for an abortion clinic. (For instance, when I googled to find the nearest abortion clinic in San Francisco, where I just moved, the top result is First Resort, a CPC that I’ve already been warned about.)

But if Siri can connect you to escort services, help you buy pot, and solve your Viagra mishaps with no problem, you’d think she could be programmed to figure out where to get basic women’s health care. And she should definitely have a better answer when you say “I was raped.”

Any iPhone 4 users want to test out some questions? Let us know the answers in the comments.

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5 Comments

  1. Posted November 29, 2011 at 3:58 pm | Permalink

    “Granted, it’s mixed in with a whole bunch of deliberately deceptive anti-choice bullshit, so I’m actually not so surprised that another commenter was directed to a crisis pregnancy center when she asked for an abortion clinic.”

    “But if Siri can connect you to escort services, help you buy pot, and solve your Viagra mishaps with no problem, you’d think she could be programmed to figure out where to get basic women’s health care. ”

    I don’t think this is entirely fair to blame Siri for. I have to imagine that anti-choice activists are notorious for using very efficient SEO to crowd out their “competitors”, like escort services and pot dealers.

  2. Posted November 29, 2011 at 10:39 pm | Permalink

    My girlfriend tested this out in Allentown, PA and it directed her to a CPC 80 miles away. I did a google check and there is a clinic that provides abortions in Allentown. I wonder when Apple will fix this problem.

    • Posted November 30, 2011 at 3:02 pm | Permalink

      “I wonder when Apple will fix this problem.”

      This is just as much a social “problem” as it is technical.

  3. Posted December 1, 2011 at 2:58 pm | Permalink

    http://bits.blogs.nytimes.com/2011/11/30/apple-says-siris-abortion-answers-are-a-glitch/

    http://www.tuaw.com/2011/11/30/debunked-ridiculous-claims-of-pro-life-bias-in-siri/

    “Think Progress, Slate, and a whole lot of other outlets are piling it on thick and claiming that Siri’s search parameters have a “pro-life” bias because the service has difficulty locating abortion clinics or birth control services in many areas. “Siri’s unhelpful and sometimes misleading answers to pressing health questions stand in stark contrast to her prompt and accurate responses to inquiries about nearby escort services,” says Think Progress, while Slate goes even farther off the deep end and says, “many around the Web [are] wondering if Siri is pro-life and whether Apple is attempting to impose its morals upon the rest of us.”

    This is a textbook example of sensationalistic media making something from absolutely nothing. If Siri’s search parameters function the same way as other services (and I’m almost certain they do), it’s likely that in addition to the business name itself, a business will have a cluster of tagged metadata associated with it. Siri’s association with Yelp in the U.S. makes this sort of tagging extremely easy for restaurants and other retail services — searching for something as simple as “hamburgers” or “Target” will return dozens of results in major cities.

    For other services — birth control and abortion clinics being two examples — Siri apparently relies on a much less extensive database than Yelp, with far less comprehensive tagging. All that Think Progress and Slate’s “research” shows is that Apple isn’t relying upon Google’s database for such searches, either; a Google Maps search for “abortion clinic in Washington, D.C.” turns up 10 results in the Maps app, while Siri returns only two (apparently invalid) results.

    If you’re the type to leap to your keyboard and pound out a linkbaiting headline before warming up your logic circuits first, then sure, this might look like Apple once again being the “evil Big Brother” that the media’s been trying to paint it as for years, this time passive-aggressively shoving a pro-life stance on people searching for women’s health services.

    If you instead insert a couple minutes of logical thought between your fingers and the keyboard, it looks more like Apple’s tagging services for Siri are incomplete when it has to source its searches from sources other than Yelp — which is exactly what you’d expect from a BETA service that’s been in widespread public use for less than two months as of this writing.

    At any rate, the central premise of this handwringing claim that Siri is “pro-life” is easy enough to debunk. Searches for “abortion clinic” or “birth control clinic” return few if any results in most areas, but I found results for “abortion clinic” in Denver, Milwaukee, New York City, and several other cities across the US.

    A Siri search for “Planned Parenthood” almost always returns results no matter where you search in the States — because that search is powered by Yelp rather than whatever comparatively limited database Siri is using for more specific searches like “abortion clinic” or “birth control.” If Siri is really supposed to be “pro-life” and “imposing morals” on its users, then searches for the politically charged Planned Parenthood clinics would also turn up no results, wouldn’t they?

    Why searches for “abortion clinic” or “birth control” aren’t also Yelp-powered is easy enough to discern; searching for “abortion clinic” in Washington, D.C. on yelp.com returns an array of ridiculous results such as “New York New York Salon” (the top result), McDonald’s (not kidding), Ebenezers Coffeehouse, and Georgetown University Law Center. That’s the downside of a crowdsourced search service.

    “Why not just source results from Google Maps?” you might ask. That’s easy enough to answer: it’s probably because Siri is designed to lessen Apple’s dependence on its biggest competitor for search services. Does that do users any sort of disservice, especially to the extent that Think Progress and Slate claim? Not particularly, since either the Google-powered Maps app or a Google search within Safari are at most one or two taps away.

    Going by the hilariously flawed logic in Think Progress and Slate’s reporting, I could just as easily say that Apple has a jingoistic pro-American bias because Siri’s business and navigational searches only work in the U.S. “OH NOES, Siri can’t find places in New Zealand, that must mean Apple hates Kiwis! Quickly Robin, to the Boycottmobile!”

    About an hour or so after I finished writing the above diatribe against the massive overreaction to this non-event, Apple confirmed to the New York Times that Siri’s responses to queries for abortion clinics were a glitch. “These are not intentional omissions meant to offend anyone,” an Apple spokesperson confirmed to the Times. “It simply means that as we bring Siri from beta to a final product, we find places where we can do better, and we will in the coming weeks.”"

  4. Posted December 2, 2011 at 1:37 pm | Permalink

    This type of reporting is just irresponsible.

    First of all, Planned Parenthood does not call itself an abortion clinic, and therefore is not listed as such in Yelp.

    This article pretty much covers it, but Apple is just getting their toes wet with the world of search. Siri is clearly far from flawless.

    http://searchengineland.com/why-siri-cant-find-abortion-clinics-103349

    I do SEO for a living – someone with a background in SEO would have been useful to interview for this piece before jumping on this bandwagon.

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