Dear Journalists: Your privilege is clouding your perspective on Obamacare website glitches



If I see one more journalist symbolically log on to the Obamacare website, I’m going to scream. If you’re making faux calls into the call center, only to complain about the lack of hold music, as if that is what’s critically important here, you’re severely missing the point.

And even when you defend your negative reporting about the Obamacare website glitches, as The Washington Post‘s Ezra Klein did last night on MSNBC, having the privilege of analyzing the process from the perspective of someone who is already insured and not in need of coverage allows the core impact of the new program on the health and security of millions of Americans to be missed.

I joined Joan Walsh and Lizz Winstead last night on MSNBC to discuss these hyperbolic attacks on the Obamacare rollout.  (Closed Captioning is turned on).

Obamacare is more than a website. More than half of the people I worked with on the Obama campaign in 2008 said health care reform was their reason for joining the campaign and working to elect a Democrat. Forty-seven million Americans, including me, were uninsured until now. When I finally was able to log into the site–after a few days and a few false starts–I was floored by the number of affordable options. When I scrolled through my list of choices–124 different plans to be exact–I realized that this is the reason Republicans hate the program so much: it will fundamentally change lives, including my own.

There are a few glaring omissions in the coverage of Obamacare’s shaky rollout. For the most part, those covering the problems are insured themselves and consequently greatly underestimate the patience of a chronically uninsured person who has been counting down the days until Obamacare began so they could have a little peace of mind that if they got sick they wouldn’t be staring down bankruptcy.

And while some young men may think they are invincible and don’t need health insurance, preventative care is not something that the majority of women can roll the dice with. Between recommended regular pap smears and appointments to access birth control, seeing a doctor is often a necessity. And, let’s be clear, thanks to Obamacare, young people can stay on their parents insurance until they are 26; By 27 young people, regardless of their gender, tend to be more responsible and much more risk averse.

The website problems are being fixed–the New York exchange that I am using to compare plans is working just fine as of this morning–and the Obama administration has promised to work on the glitches to ensure that Americans who will likely wait until the last minute to sign up will have a working website. Enrollment lasts until February 15th and the coverage begins January 1st. While the early website issues are frustrating, they by no means indicate that the program as a whole has failed.

And unless you are a journalist who has been chronically uninsured, your feigned frustration about website issues reeks of privilege. To me, a few website glitches are a lot less frustrating than having to use the same inhaler for over a year because I can’t afford to go the doctor. Perspective is everything.

Zerlina MaxwellZerlina Maxwell really wants to be a superhero, but will settle for blogging.

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